A Malaysian traveler faced an unexpected loss of RM10,000 on his journey to Singapore due to a system error. For those who frequently drive to Singapore or plan to do so, this incident serves as a cautionary tale.

Wei Jun, sharing his experience on Instagram (@the.timestamps), recounted encountering a "system error" at the Land Transport Authority (LTA) office while attempting to re-enter Malaysia. Travelers driving to Singapore are required to scan the Autopass card, a vehicle entry permit containing records of entry, exit, and associated charges.

Wei Jun and his friend, Daniel, were unable to exit Singapore as they were informed of an outstanding fee of SGD2,700 (approximately RM10,000) linked to an issue with their Autopass card.

"Their system somehow doesn’t have the record of us leaving Singapore since 4 months ago, which was the last time we visited the country," explained Wei Jun.

Despite the substantial amount involved, Wei Jun requested officers to verify their exit with immigration, but they claimed the systems couldn't synchronize information.

After a two-hour argument, Wei Jun and Daniel reluctantly paid the fine, facing the choice of payment or vehicle confiscation.

Officers reportedly did not check CCTV footage for confirmation and solely relied on passport inspection. However, the officers argued that passports, controlled by immigration, didn't prove the vehicle's exit.

Despite questioning the inconsistency, Wei Jun received a perplexing response from an LTA officer who stated, "It’s not the immigration’s responsibility to inform you that there’s an error."

To date, Wei Jun struggles to accept this response and hopes his post raises awareness, saying, "Hope our RM10,000 can save some of you from seeing the same fate."